As a member of the female species, retail therapy can be one of the many highlights of my life. I mean, who doesn’t like the scent of a store, a touch of a new fabric, or simply a new garment sitting inside one’s closet?
On the outer shell, I may be perceived as someone who only gives importance on clothing. However, business school taught me that the dress sitting pretty inside my wardrobe is a product of not only of the brand but by sweat of workers and seams of materials and these things are far greater than the output itself.
Corporation branding is not synonymous to responsible corporate branding. Companies must learn that aside from hitting the target and quotas, and delivering consumer goods and services, they also have duties and responsibilities towards the people who really created the true value for their brands. They must be given appropriate and good working condition, wages that can truly provide for a quality life, and satisfying job that maximise the employees’ potential.
A very relevant case on this issue is the case of Gap, Inc. Gap, Inc. is a retail brand that offers clothing, accessories, and personal care for kids, women, and men. Under their corporate umbrella are other brands like Gap, Old Navy, Banana Republic, Athleta, and Intermix. The company has a global niche as evidence by its 3,300 branches in 90 countries and 400 franchise stores.
In 1995, Gap, Inc. outsourced the production of its apparel for cheap labor in El Salvador to meet import demands. The firm rested the fate of its products and workers on the hand of Mandarin International, its partner supplier, who ran the El Salvador plant. The condition in the El Salvador plant was harsh and was never good for Gap, Inc.’s workers. As an example, the employees were only paid $0.56 per hour, made them produced goods and worked for more than 12 hours, were not allowed to have restroom breaks, and union members, even the female members, were treated badly. Employees were also threatened not to join any labor union.
Reports of these incidents reached Gap, Inc.’s head office. In line with the issues, the company sent one of its SVP to investigate. However, Gap, Inc.’s SVP after several investigation presented similar conclusions that there was nothing wrong with the working condition in its El Salvador plant.
Looking at it, the case can be viewed as open ended one. But why would we let it hanging?
This is a challenge that can be posed not only for corporations but for individuals as well. To what extent do we prioritise profit over people? On what degree do we need to stop and think about our employees’ welfare and condition? The answer is NOW. It is about time to bridge the gap between different company priorities of profit, people, and planet. It is not only the big firms’ duty, it is OUR duty. It is time to, well,





